Privacy Policy
Your privacy matters to us. This page explains what personal information we collect when you use our website, why we collect it, and what we do with it. We have written it in plain English so it is easy to understand — no complicated legal language.
Who we are
We are Cheap Stairlifts Near Me, a UK-based lead generation service. Our website address is cheapstairliftsnearme.co.uk.
We are not a stairlift installer. We do not sell or fit stairlifts ourselves. What we do is help people across the UK find local, reputable stairlift companies who can provide them with a free, no-obligation quote.
When you submit an enquiry through our website, we pass your contact details to stairlift installation companies in your area so they can get in touch with you directly.
What information we collect
When you fill in our enquiry form, we collect the following information:
✔ First name and last name
✔ Email address
✔ Phone number
✔ Postcode — so we can match you with local companies
✔ Type of staircase (for example, straight or curved)
✔ How urgently you need a stairlift
✔ Date and time of your enquiry
We do not collect any sensitive personal data such as health details, financial information, or information about children.
Why we collect your information
We collect your information so that we can pass it on to local UK stairlift companies. Those companies will then be able to contact you directly to offer a free, no-obligation quote.
We only collect the information we genuinely need to do this. We do not ask for anything unnecessary.
Who we share your information with
We share your enquiry details with trusted UK stairlift installation companies. By submitting the enquiry form on our website, you are giving us permission to pass your details to these companies so they can contact you.
We want to be clear about what we do not do:
✖ We do not sell your data to companies outside the United Kingdom.
✖ We do not share your data for unrelated marketing purposes.
✖ We do not pass your details to any company that is not involved in supplying or fitting stairlifts in the UK.
Our legal reason for using your data
Under UK data protection law (the UK GDPR), we must have a valid legal reason to use your personal information. Our legal basis is consent.
This means that by completing and submitting the enquiry form on our website, you are giving us your consent to collect and share your information in the way described in this policy.
You can withdraw your consent at any time — please see the Your rights section below for how to do this.
How long we keep your information
We keep enquiry information for up to 12 months from the date you submitted the form. After this period, your data is securely and permanently deleted.
If you ask us to delete your information sooner, we will do so — see the Your rights section below.
Your rights
Under UK data protection law, you have a number of rights regarding your personal information. Here is a plain-English explanation of each one:
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The right to access You can ask us for a copy of the personal information we hold about you. We will provide this free of charge, usually within one month.
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The right to rectification If any information we hold about you is wrong or out of date, you can ask us to correct it.
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The right to erasure (the "right to be forgotten") You can ask us to delete your personal information at any time. Once deleted, we will not be able to pass your details to any further stairlift companies.
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The right to restriction You can ask us to stop using your information in certain ways — for example, while a complaint is being investigated — without asking us to delete it entirely.
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The right to object You can object to us using your personal information. If you do, we will stop unless we have a compelling reason to continue.
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The right to data portability You can ask for your personal information in a format that is easy to read by a computer, so you can transfer it to another organisation if you wish.
To exercise any of these rights, please contact us using the details in the next section. We will respond within one month.
How to contact us
If you have any questions about this privacy policy, or if you would like to exercise any of your rights, please get in touch with us by email:
Email us at: t-osborne1@outlook.com
We aim to respond within one month of receiving your request.
Cookies
A cookie is a small file that a website saves on your device (computer, tablet, or phone) when you visit it. It helps the website remember certain things — for example, your preferences.
We use a small number of cookies to make our website work properly. Before we set any cookies that are not strictly necessary, we will ask for your permission.
You can withdraw your consent to non-essential cookies at any time by clearing your browser cookies. Most internet browsers let you do this in their settings or preferences menu. Please note that clearing cookies may affect how some parts of the site work.
Changes to this policy
We may update this privacy policy from time to time — for example, if the law changes or if we change how we handle data.
Whenever we make changes, the updated version will be available on this page. The "Last updated" date at the top of this page will always show when the policy was last changed.
We encourage you to check back periodically, though we do not expect to make major changes frequently.
Complaints
We take your privacy seriously and will always try to handle your data responsibly. However, if you believe that we have not handled your personal information properly, you have the right to make a complaint.
You can contact the Information Commissioner's Office (ICO) — the UK's independent authority for data protection:
🏛️ Information Commissioner's Office (ICO)
Website: ico.org.uk
You also have the right to seek a judicial remedy through the courts. We would always prefer the chance to resolve any concerns directly, so please do contact us first if you have a complaint.